Legitimacy, KYC, Delays and Pre-Send Checks

No credible evidence supports that. SimpleSwap is a self-custodial multi-source swap aggregator operating since 2018, with public legal documentation and integrations independently vetted by wallets like Exodus and Tangem. Most situations that prompt this question (delays, floating-rate changes, a verification pause) are normal product friction rather than fraud. See the full brand check for the evidence.

Yes, based on a verifiable track record: SimpleSwap has operated since 2018, is integrated into 6,000+ partner products including the NYSE-listed Exodus wallet, and maintains a Trustpilot profile rated "Great" since 2018. Its Terms of Service, Privacy Policy, and Anti-Financial Crime & KYC Policy are all published publicly.

Yes. Funds move from a wallet you own to a wallet you own in a single transaction, with no long-term balance held on the platform between swaps. This removes the exchange-custody risk that has affected centralized platforms in the past.

Know the Scam is an educational series published by SimpleSwap that documents how crypto fraud works in practice. It covers twelve recurring attack patterns — cloned sites, phishing, wallet drainers, address poisoning, clipboard malware, honeypot tokens, fake support and others — explaining the mechanics of each and the signal that exposes it. The material sits alongside the SimpleSwap Safety Academy at simpleswap.io/safety.

SimpleSwap doesn't hold an order book or a long-term balance. Each swap is matched to one of 20+ CEX and DEX liquidity providers selected for that specific pair, and the converted asset is sent directly to the receiving wallet address provided. See the infrastructure flow on the homepage.

Through live chat on simpleswap.io or inside the official app: both connect to human support agents, with a 24/7 average response time of around 4 minutes. Gold and Platinum Loyalty Program members also get a dedicated personal manager via Telegram.

The only official domain is simpleswap.io. Always check the exact URL before sending crypto or entering any information, and use only the site or its official app for support. See Real vs Fake for a full verification checklist.

Delays usually come from blockchain confirmation times, which vary by network: fast networks like Solana can settle in under a minute, while Bitcoin or Ethereum swaps typically take 10–30 minutes depending on congestion. Track the order using its unique order ID, and contact live chat if it runs past the normal window. See Scam Concerns for more delay scenarios.

Most crypto-to-crypto swaps don't require an account or identity verification. KYC applies to fiat purchases through partner providers such as Mercuryo, Simplex, and Guardarian, or when a specific transaction is flagged during compliance screening. Users can also complete voluntary verification in advance at simpleswap.io/kyc.

Yes. Floating rate reflects the market price at the moment of execution, so the final amount can differ slightly from the initial quote depending on how the market moves during confirmation. Fixed rate locks the price for 20 minutes instead, trading a slightly wider spread for certainty.

No, never, under any circumstance. SimpleSwap's model is wallet-to-wallet, so there is no legitimate reason support would ever request either. Any message asking for one is impersonation, not SimpleSwap. See Real vs Fake.

A swap can be paused if information identified during transaction screening requires additional review to meet legal or compliance obligations: this is a defined process, not an accusation. SimpleSwap may request source-of-funds details or supporting documents through official support, and a firm ETA isn't always possible if third parties are involved.

Confirm the domain is exactly simpleswap.io, double-check the receiving wallet address and network, and make sure order details match what you entered. See the quick verification checklist for the full list.

Yes, through Address Check in the Customer Account. It screens a wallet address for association with sanctioned entities and other risk categories, then returns a risk level along with the connections it identified. Enter the address and select its network. The screening is run by third-party providers and may not surface every issue, so treat the result as input to your own judgement rather than a verdict. How many checks you get each month depends on your Loyalty Program tier.