Verification
Real SimpleSwap vs Fake SimpleSwap
The official SimpleSwap website is simpleswap.io. No other domain represents the product. Impersonation targets the brand, not the underlying platform, so the check that matters most happens before you send anything: the domain, the contact channel, and what's being asked of you.
This is the only official SimpleSwap domain. Bookmark it directly rather than following a link from a message, ad, or search result you're unsure about.
- Exact URL: check the full address, not just the visible brand name in a link
- Unexpected redirects: a link that lands somewhere other than simpleswap.io after a click
- Support contact: official support is reached through simpleswap.io or the in-app chat, not an inbound message
- Seed phrase or private key requests: SimpleSwap never asks for either, under any circumstance
- Suspicious payment instructions: being asked to send to an address that doesn't match the order you created
Comparison
Expected, Check, Red Flag
A scale, not a checklist of equals. Most interactions sit in the top band.
Expected
Swap flow on simpleswap.io · order tracking page with a unique order ID · live chat inside the site or app · rate shown before you confirm · no account required for most crypto-to-crypto swaps
Check
A swap paused for compliance review · a request for source-of-funds documents through official support · a longer-than-usual confirmation time · a floating-rate amount that moved from the quote
Red flag
A request for your seed phrase or private key · being asked to install remote-access software · contact from outside simpleswap.io or the app claiming to be "SimpleSwap support" · pressure to send funds to a different address than the one shown in your order
Quick Verification
Before You Interact
Verify the domain reads exactly simpleswap.io
Verify the receiving address and network before sending
Use official support channels only: simpleswap.io or the in-app chat
Never share a seed phrase or private key with anyone
Verify order details match what you entered before confirming